We’ll pack your box up, seal it and label, and then hand it over to Japan Post to be shipped to you!
We also allow you to buy boxes just as one-time purchases, for anyone interested in that.
When you first start a subscription, you’ll get charged immediately. On the 25th of your first month, you won’t have to make a payment because you already made that payment right when you signed up.
For example, let’s say you sign-up on November 17th:
Subscription started; first payment
First payment day, but you don’t pay because you already paid on November 17th
2nd Payment would be December 25th, 3rd payment January 25th, etc.
NOTE 1: This info is about subscriptions. One-time purchases just pay upon ordering.
NOTE 2: Once a payment is made it’s final. We can’t refund a payment because you forgot to cancel your susbcription. For info about cancelling, please click the “Cancelling” tab.
Economy Air SAL
Shipping takes roughly 2-4 weeks. This is just an estimate. It’s a pretty accurate estimate, but please just keep in mind that ultimately it is just an estimate and not a guarantee. SAL is a non-priority form of shipping. Once a cargo plane has been loaded, when there is empty space leftover, SAL boxes can then get loaded. This is why it is a very affordable shipping method, but also why it is more susceptible to delays. Also, please note that there is no tracking service available with SAL.
Express Mail Service (EMS)
Shipping takes about 3-7 business days. You’ll get email updates from Japan Post at each part of your box’s journey, so you’ll know exactly where it is!
Your box will ship out on the 1st of the month or the soonest day that’s a business day (ie if the 1st is a Sunday, we would ship on Monday the 2nd).
Unless otherwise stated on the product page, your box will ship out within 6 business days of your payment.
When you start a subscription, you’ll be given a link to your susbcription account. Please save that link! That’s where you can go to cancel the subscription. If you have any problems with that, send us an email at email@example.com and we’ll help you out!