Each month, we put together a varied selection for your box. We search through supermarkets, small shops, and speak with candy/snack suppliers on yourt behalf! Your box may include anything from candy, chocolate, cookies, pastries, crackers, chips, DIY candy kits, or drinks. We’ll be careful to try to hit a balanced variety in both type and flavor so you can try as many different things as possible each month!

We’ll pack your box up, seal it and label, and then hand it over to Japan Post to be shipped to you!

We also allow you to buy boxes just as one-time purchases, for anyone interested in that.

Payments are collected each month on the 25th (Japan Standard Time). If your card fails, the system will try to collect the payment again on the 26th. If that also fails, it’ll try again one last time on the 27th. After that, the system will give up until the next month.

When you first start a subscription, you’ll get charged immediately. On the 25th of your first month, you won’t have to make a payment because you already made that payment right when you signed up.

For example, let’s say you sign-up on November 17th:

November 17th
Subscription started; first payment

November 25th
First payment day, but you don’t pay because you already paid on November 17th

2nd Payment would be December 25th, 3rd payment January 25th, etc.

NOTE 1: This info is about subscriptions. One-time purchases just pay upon ordering.

NOTE 2: Once a payment is made it’s final. We can’t refund a payment because you forgot to cancel your susbcription. For info about cancelling, please click the “Cancelling” tab.

Shipping is handled by Japan Post. When the box arrives in the destination country, it is then handled by the national postal service of that country.

Economy Air SAL
Shipping takes roughly 2-4 weeks. This is just an estimate. It’s a pretty accurate estimate, but please just keep in mind that ultimately it is just an estimate and not a guarantee. SAL is a non-priority form of shipping. Once a cargo plane has been loaded, when there is empty space leftover, SAL boxes can then get loaded. This is why it is a very affordable shipping method, but also why it is more susceptible to delays. Also, please note that there is no tracking service available with SAL.

Express Mail Service (EMS)
Shipping takes about 3-7 business days. You’ll get email updates from Japan Post at each part of your box’s journey, so you’ll know exactly where it is!

Subscriptions:
Your box will ship out on the 1st of the month or the soonest day that’s a business day (ie if the 1st is a Sunday, we would ship on Monday the 2nd).

One-Time Purchases:
Unless otherwise stated on the product page, your box will ship out within 6 business days of your payment.

When you start a subscription, you’ll be given a link to your susbcription account. Please save that link! That’s where you can go to update your shipping/billing address or your payment information. If you have any problems with that, send us an email at admin@okashiconnection.com and we’ll help you out!
You can cancel at any time! There are no fees or penalties for cancelling. It is your responsibility to cancel your own subscription.

When you start a subscription, you’ll be given a link to your susbcription account. Please save that link! That’s where you can go to cancel the subscription. If you have any problems with that, send us an email at admin@okashiconnection.com and we’ll help you out!